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Online Banking

Routing #: 304982196

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Plan Ahead GuideWe Are Upgrading and Improving for You!

In keeping with our commitment to provide efficient and advanced financial services, while keeping members "first",  we are upgrading our core processing system on September 1, 2021. The core processing system is the computer software and supporting hardware that we use to maintain our members’ deposit and loan accounts, process transactions, and support services such as debit cards and online banking.

A core system upgrade is one of the most complex projects a financial institution can undertake and requires careful planning to lay the groundwork for a successful transition. We can assure you that our team is working diligently to make the transition as smooth as possible. 

With the upgraded system, you will experience a wide range of benefits including better integration of the credit union’s services both online and within our mobile app, more functionality and personalized features to manage your money, and improved efficiency in our services. 

We are truly Banking With You as we go on this journey together.  Please use this page as well as the System Upgrade Guide you received in the mail, to help you navigate the upgrade.  Please take note of of the "Plan Ahead" section. 

Thank you in advance for your patience and effort in helping us make this upgrade successful.

 

System Upgrade Guide - English

System Upgrade Guide - Spanish

 

Computer System Upgrade Schedule 

Upgrade Frequently Asked Questions

Q: What is a core processing system?
Q: Why is Columbus United FCU upgrading its core system?
Q: Will my account and financial information stay secure during the core conversion process?
Q: Will my funds be safe and secure?
Q: Will I have access to my funds during the conversion?
Q: Will my account number change?
Q: How will Automatic Payments/Direct Deposit be affected by the upgrade?
Q: Will I be able to apply online for a consumer (auto, personal) loan during the upgrade?
Q: Will I be able to access Online Banking, the Mobile App or Touch Tone Teller during conversion?
Q: Will I need to re-enroll in Online Banking, Online Bill Pay and Telephone Banking?
Q: When will the new Mobile App be available to download?
Q: When Mobile Check Deposit be available again?
Q: Will my Bill Payment Payee information be transferred to the new system?
Q: Will the Telephone Banking Phone Number be the same?
Q: Will my statements have a new look?
Q: Will I have access to my e-statement history after the upgrade?

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